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A phone with a 5-star review reply glowing softly, held by a woman at golden hour in Lisbon
Review replies for tour & experience operators

Reply to every review, in your brand's voice.

GuideReply drafts on-brand replies to your Google, GetYourGuide, Viator and TripAdvisor reviews, in each guest's own language. You approve in one click. Google can post automatically; the rest prefill so you send with one tap.

A phone with a 5-star review reply glowing softly, held by a woman at golden hour in Lisbon
No credit card. No sales call. Connect Google and see 5 replies in your voice in 2 minutes.
Replies on
"I never know what to write. And by the time I do, the review is buried — and I still have three more platforms to go."
The problem

Four dashboards is three too many.

Every platform has its own login, its own rules, its own 30-day window. Reply late, or reply generic, and the next guest reads it before they book.

Four loginsGoogle, GetYourGuide, Viator, TripAdvisor — each with a different reply flow.
The blank pageEvery review starts from zero. In five languages. On a busy day, it just doesn't happen.
Generic replies"Thank you for your feedback" x100 reads like a bot and helps no one book.
Rules you'll missGetYourGuide won't post replies under 12 words or that name the platform. Easy to trip.
How it works

Three steps. Most of them happen without you.

1

Connect

Sign in with Google. GuideReply reads your reviews and the replies you've already posted, then learns how your team sounds.

2

We draft in your voice

Every new review gets a reply that matches your tone, written in the reviewer's own language. Positive or negative, it's ready when you are.

EN · DE · ES · FR · IT · PT · BR
3

Approve & post

You approve every reply. Google posts in one click, or automatically for 5★. GetYourGuide, Viator and TripAdvisor prefill in the portal so you send them yourself.

GetYourGuide Viator Tripadvisor
Why GuideReply

Built for the platforms that actually book your tours.

Most review tools stop at Google. Your bookings don't.

Covers GetYourGuide & Viator

Where other tools have no answer, GuideReply prefills your reply right in the supplier portal. This is the gap, and it's the part that moves bookings.

GetYourGuideViator

Writes in your voice

It reads the replies you've already written and matches them. The more you edit, the closer it gets. Not a generic template, your team.

Every guest's language, automatically

Smart Response Policy

Every negative review gets answered, plus a healthy share of positives. Not a blind auto-reply to everything, which research links to lower revenue.

The 40% rule

Answering 100% of reviews sounds right. It isn't.

Cornell research found a response rate around 40% is the sweet spot. Replying to nearly everything correlates with lower revenue — it reads as automated and dilutes the reviews that matter. GuideReply prioritizes every negative review and a smart fraction of the positives, so your responses stay human and your ratings keep climbing.

~40%
optimal review response rate
Your target zone vs. reply-to-everything (which trends down)
Why replies matter

More replies, more reviews, more bookings.

We're a new company — no 2,000-customer logo wall to show you yet. So instead of a testimonial we couldn't back, here's what independent, peer-reviewed research says about responding to reviews.

+12%
more reviews after a business starts responding
Harvard Business School study, hospitality reviews
+0.12★
average rating rise after responding began
Same HBS study
GetYourGuide lists higher-reviewed experiences far more often
Platform behaviour; GuideReply feeds the volume that earns it

Straight talk: no one can promise you a ranking bump on an OTA, and we won't. What research supports is simpler and stronger: responding earns you more and better reviews, and volume is what the booking systems reward. GuideReply makes responding effortless so you actually do it. We'd rather cite a study than invent a quote.

vs. the big platforms

Why not Birdeye, Podium or a generic tool?

They're built for dental chains and car dealers, sold by a sales rep, on an annual contract. You run tours.

GuideReplyTypical platform
Built forTour & experience operatorsGeneric multi-location SMB
GetYourGuide & ViatorYes — prefilled repliesGoogle only
PricingOn this page"Book a demo to find out"
ContractMonthly, cancel in a click12-month, often prepaid
To get started5 minutes, self-serveSales call + onboarding
Pricing

One plan. On the page. Cancel in a click.

No sales call, no annual lock-in. Start replying in five minutes.

GuideReply
€149/month
Google GetYourGuide Viator Tripadvisor
  • All 4 platforms in one inbox
  • AI replies in your brand voice, any language
  • You approve every reply (Google auto-post optional for 5★)
  • Browser extension prefill for the OTA portals
  • Smart Response Policy + compliance guardrails
  • Email alerts for new negative reviews
Founding offer · first 10 operators €99/month for your first 12 months or start with your first month free — locks in while we're new
Start with a free audit
Free to try: connect Google and see your first replies before you pay.
Free review audit

See where you stand, in 24 hours. Free.

Tell us where your guests review you. We'll pull your public reviews and send you: how many are unanswered, your response rate vs. the 40% sweet spot, and 3 sample replies written in your brand's voice. No account, no card.

The platforms you pick tell us which to build next. This form is also our market research.

Thanks — your audit is on the way.

We'll email it within 24 hours. Want to see it live right now? Connect Google and watch GuideReply draft 5 replies in your voice.

Connect Google & see it now →
FAQ

The honest answers.

Google and GetYourGuide already let me reply for free. Why pay?
If you get eight reviews a month, use the free tools — really. GuideReply is for when replies pile up across four platforms and every one starts to sound like a template. The free tools also only reach their own reviews: GetYourGuide's AI just grades a reply you still have to write, and Google's box is a blank field with a 10-minute-to-30-day approval lag. GuideReply removes the blank page and does it everywhere, in your voice.
Does auto-posting break the platforms' rules?
No. Only Google has an official reply API, so only Google can post automatically, and only if you switch it on. For GetYourGuide, Viator and TripAdvisor we prefill your reply inside their portal and you send it. That keeps you inside their terms, always.
Will the replies sound like a robot?
They're trained on the replies you've already posted, so they sound like your team, not a template. Every draft is yours to edit before it goes out, and each edit teaches it your voice.
What languages does it handle?
Replies are written in the language of the review. A German guest gets a reply in German, a Spanish guest in Spanish, a Brazilian guest in Portuguese.
Do I need a developer or an app install?
No. You sign in with Google, and a browser extension handles the OTA portals. No code, no IT ticket.
Can I cancel anytime?
Yes, in one click. It's monthly with no annual contract and no cancellation call.
My guests review me somewhere not on your list.
Tell us in the audit form. We expand by demand, and Airbnb Experiences is next in line.

Stop dreading the review tab.

Get a free audit of your reviews, then see GuideReply reply in your voice before you pay a cent.

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